FAQs

Q: How can I make an appointment without going through the online patient portal?

A: You could call us at 272-336-4722 or email us at rong@dengsacupuncture.com!

Q: What do I need to do to prepare myself for my acupuncture session?

A: If it is your first time at an acupuncture appointment with us, you will need to fill out all the onboarding forms emailed to you after your appointment is scheduled. On days of appointments, make sure you are not hungry when coming in for the session and wear or bring loose-fitting clothes to your appointment. And bring a blanket or towel to the appointment if you tend to feel cold when staying still. Additionally, to ensure your body is prepared for acupuncture, avoid alcohol or substances on the days of appointment.

Q: How can I cancel my appointment?

A: You can cancel online through the patient portal for up to 24 hours before your appointment time, which you can access through the "Book Appointment Here" button on the right top corner of the website on PC. If you are using your mobile phone to view this website, click on the three lines icon on the left top corner to find the "Book Appointment Here" button. After the 24-hour mark before your appointment time, cancellations will be considered late cancellations, email us at rong@dengsacupuncture.com.

Q: Is there a late arrival policy?

A: Yes, if you arrived more than 20 minutes past your appointments time, we will help you reschedule your appointment since we want to make sure that you get the most out of an appointment with us. However, upon the third occurrence of 20-minutes-late arrival, we will not continue to provide services to you.